FAQ
Shipping and Delivery
Flavor Factory utilizes multiple order shipping methods. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via USPS. To track your order at anytime, you'll be able to use your USPS Tracking number. USPS SHIPPING METHODS AND ESTIMATED TRANSIT TIMES: ) PLEASE NOTE: Delivery times EXCLUDE the weekends, USPS does not deliver on Saturdays and Sundays. Flavor Factory does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our distribution center in New
York, New York. We try to be as accurate as possible. Flavor Factory is not responsible for lost or stolen packages.
International customers may be required to pay import or duty fees to their local customs.Flavor Factory is not responsible for fees or taxes imposed by the customers local government.
When will my order arrive?
Please allow 2-3 business days for item to arrive after processing. Check email for order updates.
Who can I contact about my order?
Please fill contact page with inquiry and allow 24-48hrs for a response. We appreciate your patience.
Can I cancel my order?
Orders can only be cancelled if order label has not been processed. Once processed to ship, order can not be cancelled.
Can I return/exchange my order?
Exchanges/Returned Item Eligibility:
- Item did not fit as expected
- Wrong item sent
- Item was damaged in transit
Exchange/Return Policy
-
Items must be shipped to our facility within 7 days of the return being initiated.
- Products must be in the same condition as they were delivered
- Our 14-day return policy is applicable to US customers only